Terms of Service

1. About these terms

These terms are between you and Website Kit, run by Joana Nushi, Albania ("Website Kit", "we", "us"). They apply when you buy a website template, a website plan, a chatbot, an automation or a custom project from us. By completing a purchase you agree to them. If you buy for a business, you confirm you are allowed to act for that business.

What we sell

• Website templates. Ready-made website designs for small businesses. Buying a template gives you a licence to use that design for your own business (see section 5).
• Setup and hosting included in website plans. Our website plans include adding your content (name, texts, photos, prices and contact details) to the template you choose, publishing it, and hosting it for 12 months. Exactly what each plan includes is listed on our pricing page.
• Add-ons: AI chatbots, automations and custom projects, as described on our website or in a written plan we agree with you.

2. Our services and prices

• Each plan includes what is listed on our pricing page at the time you order. Prices are shown in US dollars.
• One-time plans are paid in full before we start. Monthly plans (chatbot, hosting after the first year, automation care) are subscriptions billed in advance each month until you cancel.
• Custom projects follow the written plan and milestone payments agreed with you before work starts.
• Before paying you must tick the box confirming you agree to these terms and our Refund Policy. We keep a record of when you did.

How payment works

• Purchases on this website are processed by Lemon Squeezy, our authorised reseller and Merchant of Record. When you pay, you buy from Lemon Squeezy, and we provide the template licence, setup and support. Lemon Squeezy's Buyer Terms apply to the payment in addition to these terms.
• Lemon Squeezy charges your payment method, calculates and collects any sales tax or VAT for your country, and emails you the receipt. Prices on our website are shown in US dollars before any tax; the checkout shows the final total before you pay.
• The charge appears on your bank or card statement as LEMSQZY* followed by a store reference.
• Custom projects agreed in a written plan may instead be invoiced separately (for example by PayPal or bank transfer). The plan says how and when to pay.

3. Delivery

• Our delivery times (for example "live in 48 hours") start when we have received both your payment and all the content we need.
• If something you send is missing or unclear, we'll ask you, and the timer pauses until we hear back.
• We send you a preview before going live. Your site is considered delivered when it is published, or 7 days after we send the preview if we haven't heard from you.

4. Changes and fixes

• Small fixes (typos, wrong details, broken links) are free for 14 days after launch.
• The Business Website plan includes one round of changes.
• New sections, redesigns or extra pages after delivery are quoted separately before we do them.

5. Ownership and licence

• Your texts, logo, photos, data and domain name always belong to you.
• Template designs and code remain ours. You receive a permanent, non-exclusive licence to use your website for your own business. The same template design may be used for other clients.
• Custom work made only for you is transferred to you once it is paid in full.
• You may not resell or redistribute our templates as templates, or use them to build sites for other people.

6. Your content and responsibilities

• You confirm you have the right to use everything you send us (photos, logos, texts) and that your business and your website's content are legal.
• You are responsible for keeping your business information correct and for your own legal notices (for example your own privacy policy, where your local law requires one).
• We may refuse or remove content that is illegal, misleading or infringes others' rights.

7. Hosting and domains

• Hosting is included for the first 12 months from launch.
• After that, hosting and small updates are $5/month. You can cancel at least 48 hours before the next billing date and ask us for your website files.
• Domains are registered in your name and remain yours. Domain renewal fees are your responsibility unless your plan says otherwise.
• We aim for reliable hosting but can't guarantee 100% uptime, and we are not responsible for outages caused by third-party providers.

8. AI chatbots

Chatbots answer from the information you give us and can make mistakes. They always tell visitors they are an AI assistant and hand over to you when needed. You are responsible for checking important answers and for decisions made from chatbot conversations.

9. Refunds, cancellations and returns

You can cancel a monthly plan at any time from the link in your Lemon Squeezy receipt or by emailing us. Cancel at least 48 hours before the end of your current billing period to avoid being charged for the next one. Your service keeps running until the end of the period you paid for; unused time is not refunded.

Refunds and cancellations are covered in our Refund Policy, and what "returning" a digital service means is explained in our Return Policy. Nothing in these terms limits the rights you have as a consumer under the law of your country.

If something is wrong with a payment, please contact us or Lemon Squeezy before opening a chargeback or dispute with your bank. It is almost always faster, and Lemon Squeezy's Buyer Terms ask buyers to do so.

10. Suspension

We may suspend a website or service if a monthly payment is more than 30 days overdue, or if it is used for anything illegal or harmful. We'll warn you first whenever we reasonably can.

11. Liability

We work carefully, but we are not liable for indirect losses such as lost profit, lost business or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. The version that applies to your order is the one shown when you placed it. For monthly services, we'll tell you about important changes at least 14 days in advance.

13. Governing law and disputes

These terms are governed by the law of Albania. The payment itself is also covered by Lemon Squeezy's Buyer Terms. If something goes wrong, please contact us first at hello@websitekit.store- we'll do our best to fix it quickly. If you are a consumer, you may also bring a claim in the courts of the country where you live.