Refund Policy

1. Before we start work

If you change your mind before we have started setting up your website template, chatbot or automation, you get a full refund. Just email us - no reason needed.

We start work once we have both your payment and your content. We'll always tell you when we start.

2. After we start work

• One-time payments ($29, $79 and $99 plans) are not refundable once work has started, because the time and setup can't be undone.
• Instead, we fix anything that isn't right: small fixes are free for 14 days after launch.
• If we can't deliver what your plan includes, or we miss our delivery time by more than 7 days for reasons on our side, you get a full refund.

3. Monthly plans

• Chatbot plans, hosting after the first year and automation care plans are monthly subscriptions. Cancel at least 48 hours before the end of your billing period, using the link in your Lemon Squeezyreceipt or by emailing us, and you won't be charged again.
• Unused time in the current period isn't refunded, but your service keeps running until the end of the period you paid for.
• Setup fees are covered by the same rules as one-time payments above.

4. Custom projects

Custom projects are paid in milestones. A milestone payment is refundable until work on that milestone starts. Completed milestones are not refundable. The details are in the written plan you approve before we begin.

5. Your rights as a consumer

If you buy as a consumer in the EU or UK, you normally have 14 days to withdraw from an online purchase. At checkout you agree that we may start setting up your website once you send your content, within that period. You can still withdraw before we finish: we then refund the part of the work not yet done. The right of withdrawal ends once your website is delivered, or, for template files, once their download or transmission has begun.

Nothing in this policy limits any other rights the law of your country gives you.

6. How to ask for a refund

• Email hello@websitekit.store with your name, the email you ordered with, and your order or payment reference.
• We reply within 2 business days to confirm whether the refund is approved.
• Approved refunds are issued through Lemon Squeezy to your original payment method, including any tax you paid. They can take up to 10 days to appear on your statement.

About Lemon Squeezy

Lemon Squeezy is our authorised reseller and Merchant of Record, so it processes every refund for website purchases. You can email us or reply to your Lemon Squeezy receipt. Under Lemon Squeezy's Buyer Terms, it makes the final decision on the refunds it processes and may also issue a refund itself within 60 days of purchase. This policy describes the refunds we agree to give you.

Sales tax and VAT refunds

If you were charged sales tax or VAT but your business is exempt, contact Lemon Squeezy within 60 days of your purchase with a valid tax ID for your country, as set out in its Buyer Terms.

Custom projects paid by invoice

If you paid a custom project invoice directly to us (for example by PayPal or bank transfer), we refund you the same way you paid.

7. Chargebacks

Please contact us or Lemon Squeezybefore opening a chargeback or dispute with your bank - it's almost always faster to sort it out directly, and Lemon Squeezy's Buyer Terms ask buyers to do so.

Related

See also our Return Policy and Terms of Service.