Return Policy

1. Digital services, no physical products

Website Kitsells ready-made website templates, the setup and hosting included in our website plans, and chatbots and automations. Everything is digital, so we never ship physical products and there is nothing to post back to us. This page explains what "returning" one of our products means in practice.

2. Cancelling before we start

You can cancel any order before we start working on it and get a full refund. See our Refund Policy for the details.

3. Not happy with the result?

• Tell us what isn't right - small fixes are free for 14 days after launch.
• If your site doesn't include what your plan promised, we fix it or refund you, as set out in the Refund Policy.

4. Taking your website down

At any time, you can ask us to:

• take your website offline;
• delete your content and personal data from our systems (except records we must keep by law);
• send you your website files and the content you gave us;
• help you move your domain to another provider - it's registered in your name.

We do this within 7 days of your request. Taking a site down doesn't by itself give a refund for work already delivered.

5. Monthly services

Chatbot, hosting and automation care plans can be cancelled at least 48 hours before the next billing date. The service keeps running until the end of the period you paid for, then stops.

6. How to request a return or cancellation

Email hello@websitekit.storefrom the address you ordered with and tell us what you'd like. We confirm within 2 business days.